Opening hours: Mon, Tues, Wed 10am-5pm, Thu 10am-8pm, Fri 10am-3.30pm, Sat & Sun 11am-3pm
If you’re looking to return or exchange your order for whatever reason, we're here to help! We accept returns within 14 days of purchase. You can return your product for store credit, a different product, or a refund to the original payment method providing item is in original condition & in original packaging.
Please note the following exceptions to our return and refund policy:
Discounted items are final and cannot be returned or exchanged
Returned items must have tags still on and be returned in original product packaging
Returned items must have no visible signs of wear or use.
No returns or exchanges on personalised items - this does not affect your statutory rights
To initiate a return, please complete the following steps:
Email [email protected] with your order number to request which products you would like to return
If a return label is provided, this will be sent via email. Please print this & return as instructed
We recommend you use a recorded/insured delivery service as we cannot be held responsible for goods lost in transit
Refund or exchange will be processed within 5 working days of receipt
Additional Information:
Exchanges will incur further carriage charge
Return carriage will be covered by customer
Any damaged or lost items will be replaced at no extra charge
No returns or exchanges on personalised items - this does not affect your statutory rights